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Ticket Policies

General Ticket Policies
All patrons regardless of age must have a ticket for entry to the concert, including small children or infants. Box office staff will be happy to answer any question regarding child-appropriate performances.

Questions?

Bloomington: (309) 434-2777

Springfield:  (217) 206-6160

Ticketing/Processing Fees:

All tickets are subject to additional facility and ticketing/processing fees collected by the respective venues, and internet convenience fees if purchased online.

  • Bloomington Center for the Performing Arts Processing Fees
    * $5 per order processing fee for all season tickets ordered by phone, mail, or in person
    * $5 per order processing fee for single tickets purchased by phone
    * $4 per ticket fee for all single tickets purchased online
  • Sangamon Auditorium, UIS Processing Fees
    * $1  per ticket ticketing/processing fee for all season tickets ordered by phone, mail, or in person
    * $3 per ticket ticketing/processing fee for all single tickets ordered by phone, online, or in person

Refunds
Refunds are given only in the event of a concert cancellation or date change. Handling fees are not refundable. All programs are subject to change. For all internet purchases, all sales are final -- no refunds or exchanges permitted.

Exchanges
Ticket exchanges are only available to season subscribers. Please call the ticket office for more information. [ Read More ]
Lost or misplaced tickets cannot be exchanged.

Ticket Donations
You may donate your tickets for resale 24 hours prior to the event if you are unable to attend. Upon request, you will be issued a Ticket Donation Acknowledgement from the Box Office. Please call the ticket office for more details.

Lost or Misplaced Tickets
Call the Box Office to arrange for duplicate tickets to an event. Reissued tickets will be held at Will Call and cannot be mailed. Picture ID of ticket holder is required unless prior arrangements have been made and agreed to by the Box Office. In the event of duplicate seating, priority will be given to the holder of the reissued ticket. Reprinted tickets are subject to a printing fee per ticket.

Will Call
All ticket orders received within 10 days of a performance will be held at Will Call. Please arrive 30-45 minutes prior to published concert time to pick up tickets. Picture ID is required and tickets will only be released to the person who ordered the tickets unless prior arrangements have been made with the Ticket Office.

Latecomers
Patrons who arrive after the performance has begun may be asked to wait until the late seating break or may be admitted to an observation area and seated at an appropriate break in the performance, as determined by the artist.

Accessibility
Please contact the Ticket Office in advance of the performance if you have special seating or accessibility needs. Any such services are NOT arranged until the ticket purchaser informs the venue Ticket Office. All possible services may not be available for every performance and are contingent on availability at the venue.

Cameras and Recording Devices
Cameras and recording devices are not allowed in the auditorium. This includes cell phone cameras. Any exception to this policy must be worked out in advance with the Illinois Symphony Orchestra staff and the venue House Manager.

Parking
Please see venue information page for parking and maps. [ Click Here ]

Bloomington Performing Arts Center, Bloomington, IL
Sangamon Auditorium, UIS, Springfield, IL
Second Presbyterian Church, Bloomington, IL
First Presbyterian Church, Springfield, IL

Patron Privacy Statement
Please note that when you purchase subscription or individual tickets to attend an Illinois Symphony Orchestra (ISO) or Illinois Chamber Orchestra event through the UIS Ticket Office or the Bloomington Center for the Performing Arts Ticket Office (BCPA), UIS or BCPA will share your name, contact information, and seating information with the ISO. This will enable the ISO to contact you directly about information including but not limited to future concerts/events and other organizational efforts, including fundraising solicitation. UIS or BCPA will not share patron payment information such as credit card account numbers. If you have any questions or concerns about the sharing of this information, please contact the UIS Ticket Office at 217.206.6160 in Springfield or BCPA Ticket Office at 309.434.2777 in Bloomington.

Questions?

Bloomington: (309) 434-2777

Springfield: (217) 206-6160

 


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