Ticket Policies
General Ticket Policies
All patrons regardless of age must have a ticket for entry to the theater, including small children or infants. Box office staff will be happy to answer any question regarding child-appropriate performances.
Questions?
Springfield: 217-206-6160
Bloomington: 309-434-2777
Sampler Tickets
All Sampler Tickets can be redeemed for any regular 2012 - 2013 season concert in seating Zone 2 or 3, subject to availability.
Single Tickets
Single tickets for the 2012-2013 season range from $20 to $45 for Symphony and Pops concerts (reserved seating), and are $20 for the Illinois Chamber Orchestra concerts (general admission). All tickets are subject to additional facility and processing fees collected by the respective venues, and internet convenience fees if purchased online.
Discounts
For Symphony Orchestra, Chamber Orchestra and Pops concerts:
Seniors (Age 65+), $1 off price of single ticket
Students (ages 6 and up) with ID, $5
Children (5 and under), Free with a paying adult
Groups of 20 or more
Please inquire about discounts up to 20% off the price of single tickets for groups of 20 or more.
Refunds
Refunds are given only in the event of a concert cancellation or date change. Handling fees are not refundable. All programs are subject to change. For all internet purchases, all sales are final -- no refunds or exchanges permitted.
Exchanges
Ticket exchanges are only available to season subscribers.
Lost or misplaced tickets cannot be exchanged.
Ticket Donations
You may donate your tickets for resale 24 hours prior to the event if you are unable to attend. Upon request, you will be issued a Ticket Donation Acknowledgement from the Box Office. Please call your box office for details.
Lost or Misplaced Tickets
Call the Box Office to arrange for duplicate tickets to an event. Reissued tickets will be held at Will Call and cannot be mailed. Picture ID of ticket holder is required unless prior arrangements have been made and agreed to by the Box Office. In the event of duplicate seating, priority will be given to the holder of the reissued ticket. Reprinted tickets are subject to a printing fee per ticket.
Will Call
All ticket orders received within 10 days of a performance will be held at Will Call. Please arrive 30-45 minutes prior to published concert time to pick up tickets. Picture ID is required and tickets will only be released to the person who ordered the tickets unless prior arrangements have been made with the Box Office.
Latecomers
Patrons who arrive after the performance has begun may be asked to wait until the late seating break or may be admitted to an observation area and seated at an appropriate break in the performance, as determined by the artist.
Accessibility
Please contact the Box Office in advance of performance if you have special seating or accessibility needs. Any such services are NOT arranged until the ticket purchaser informs the venue Box Office. All possible services may not be available for every performance and are contingent on availability at the venue.
Cameras and Recording Devices
Cameras and recording devices are not allowed in the auditorium. This includes cell phone cameras. Any exception to this policy must be worked out in advance with the Illinois Symphony Orchestra staff and the venue House Manager.
Parking
Please see venue information pages for parking and maps, or call your Box Office.
Bloomington Performing Arts Center
Sangamon Auditorium, UIS, Springfield
Second Presbyterian Church, Bloomington
St. Agnes Catholic Church, Springfield
Questions?
Springfield: 217-206-6160
Bloomington: 309-434-2777
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